Refund Policy
1. Return Period
You have 30 days from the date of receiving your item to request a return. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging with all tags attached.
2. How to Initiate a Return
To start a return, please contact us at:
📧 support@lamporiaa.com
Please include your order number and the reason for your return in your email. Our customer service team will guide you through the process and provide you with return instructions.
3. Refund Processing Time
Once we receive and inspect your returned item, we will process your refund within 10 business days. Refunds will be issued to your original payment method. Please note that shipping costs are non-refundable.
4. Conditions for Returns
-
Items must be unworn, unwashed, and undamaged
-
All original tags must be attached
-
Items must be returned in their original packaging
-
Proof of purchase or order number is required
5. Non-Returnable Items
The following items cannot be returned:
-
Items marked as "Final Sale"
-
Items that have been worn, washed, or altered
-
Items without original tags or packaging
-
Gift cards
6. Exchanges
We currently do not offer direct exchanges. If you need a different size or color, please return the original item for a refund and place a new order.
7. Return Shipping Costs
Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item shipped, defective product).
8. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at support@lamporiaa.com with photos of the damaged/defective product. We will arrange for a free return and full refund or exchange.
9. Late or Missing Refunds
If you haven't received your refund within 10 business days after we've approved your return, please:
-
Check your bank account again
-
Contact your credit card company
-
Contact your bank
-
If you still haven't found your refund, contact us at support@lamporiaa.com
10. Sale Items
Only regular-priced items may be refunded. Sale items cannot be refunded.
11. Contact Information
For any questions about our refund policy:
📧 support@lamporiaa.com
📞 +33 7 63 48 03 51
🕑 Monday-Friday: 9:00-18:00 (UK Time)
